Exchange, Refund & Reschedule

換貨、退款和改期 Exchange, Refund & Re-schedule
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Goods purchase online,  customer have to choose a picked-up date within 21 days from the purchase date or local delivery unless other specified (for some special goods). 

In order to cancel order or re-schedule pick-up date, customer need to contact us as lease 4 days before pick-up date. Kingsley Cafe have the right to make the final decision.

As customer in shop picked-up, customer is free to check the goods and confirm and accept goods are in good conditions.  So refund and exchange may not be allowed. However, Kingsley Cafe will handle it according to case by case basis.

Customer choose delivery may request to exchange the same items one time within 3 days. If customer request refund, Kingsley Cafe will charge 20% of the product's selling price as the handling charge.

All exchange or refunds must be accompanied by the original invoice, packaging, tag, label and all parts intact.

All approved refunds will be refunded via the same mode of payment as stated in the original invoice.

Kingsley Cafe reserves the right to reject any exchange/ refund if the requirements are not met. In case of dispute, Kingsley Cafe will have the right to make the final decision.

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For goods purchased at our shop, customers must select a pick-up date within 21 days from the purchase date or opt for local delivery, unless otherwise specified (for certain special items).

To cancel an order or reschedule a pick-up date, customers need to contact us at least 4 days before the pick-up date. Kingsley Cafe reserves the right to make the final decision.

When customers pick up goods in-store, they are free to inspect and confirm that the goods are in good condition. Therefore, refunds or exchanges may not be permitted. However, Kingsley Cafe will handle such cases on a case-by-case basis.

Customers who choose delivery may request to exchange the same items once within 3 days. If a customer requests a refund, Kingsley Cafe will charge 20% of the product's selling price as a handling fee.

All exchanges or refunds must be accompanied by the original invoice, packaging, tag, label, and all intact parts.

All approved refunds will be processed via the same payment method as stated in the original invoice.

Kingsley Cafe reserves the right to refuse any exchange/refund if the requirements are not met. In case of any dispute, Kingsley Cafe reserves the right to make the final decision.

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中文版僅供參考，文義如與英文版有歧異，概以英文版為準。
The Chinese version is provided for reference only. The English version shall prevail in case of any discrepancies between the English and Chinese versions.