換貨、退款和改期 Exchange, Refund & Re-schedule
Exchange, Return Policy
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Goods purchase online, customer have to choose a picked-up date within 21 days from the purchase date or local delivery unless other specified (for some special goods). Goods other than cake and confectionery, customer may request refund with no additional charge before pick-up or delivery.
For cake and confectionery, in order to cancel order or re-schedule pick-up date, customer need to contact us as lease 4 days before pick-up date. Kingsley Cafe have the right to make the final decision.
As customer in shop picked-up, customer is free to check the goods and confirm and accept goods are in good conditions. So refund and exchange may not be allowed. However, Kingsley Cafe will handle it according to case by case basis.
Customer choose delivery may request to exchange the same items one time within 3 days. If customer request refund, Kingsley cafe will charge 20% of the product's selling price as the handling charge.
All exchange or refunds must be accompanied by the original invoice, packaging, tag, label and all parts intact.
All approved refunds will be refunded via the same mode of payment as stated in the original invoice.
Kingsley Cafe reserves the right to reject any exchange/ refund if the requirements are not met. In case of dispute, Kingsley Cafe will have the right to make the final decision.
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在本店購買商品，顧客須選擇自購買日起21天內的取貨日期或本地送貨，除非另有說明（對於某些特殊商品）。蛋糕和糖果以外的商品，顧客可以在取貨或送貨前要求退款，無需支付額外費用。
對於蛋糕和糖果，為了取消訂單或重新安排取貨日期，客戶需要在取貨日期前 4 天與我們聯繫。 Kingsley Cafe 擁有最終決定權。
當顧客在店內取貨時，顧客可以自由檢查貨物並確認和接受貨物狀況良好。因此可能不允許退款或換貨。不過，Kingsley Cafe 會根據具體情況處理。
選擇送貨的顧客可以在3天內要求更換一次相同的商品。若顧客要求退款，Kingsley Cafe將收取產品售價的20%作為手續費。
所有換貨或退款必須附有原始發票、包裝、標籤、標誌和所有完整的零件。
所有核准的退款將透過原始發票中註明的相同付款方式退還。
如果不符合要求，Kingsley Cafe 保留拒絕任何換貨/退款的權利。如有任何爭議，Kingsley Cafe 保留最終決定權。
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中文版僅供參考，文義如與英文版有歧異，概以英文版為準。
The Chinese version is provided for reference only. The English version shall prevail in case of any discrepancies between the English and Chinese versions.